Tuesday, 17 March, 2020 / MAG - Midwestern Auto Group
Dear Valued Customer,
Considering the recent developments regarding the COVID-19
outbreak, we are putting your health and safety at the forefront of
our business. MAG will continue to vigilantly monitor this situation
and do all we can to protect you as well as our employees. We also
understand that your vehicle is how you commute to work, visit your
family in these times and it is necessary for us to be there for you.
As a result, MAG will remain open under standard operating hours and
would like to provide you an update on the safety measures and
processes we have put in place to help protect our guests:
Following both the CDC and Franklin County Public Health
guidelines we have instituted many new policies and procedures.
DEALERSHIP -Â Our cleaning company has transitioned their
cleaning protocols to reflect the EPA recommended use of Lysol /
Disinfectant on all surfaces instead of standard disinfecting agency.
The crews have been instructed to pay attention to entrance doors,
office door handles, elevator buttons and customer waiting areas.
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All public touch points are sanitized multiple times
throughout the day.
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All our janitorial service has been upgraded with extensive
disinfection and sterilization of our facility.
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All non-automatic coffee stations have been closed.
Automatic drink stations are still operational and are being disinfected every 30 minutes.
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All employees insured by the company have access to
healthcare.
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All employees are instructed on proper hand sanitation
procedures and are prohibited from reporting to work if they are
showing any symptoms.
SALES -Â We have been selling cars across the state and
international borders for years, so we are well-versed in what it
takes to work through purchase or lease remotely. We have expanded
our fully staffed internet sales department to answer any questions
or concerns you may have regarding your next vehicle purchase.
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All our staff can accommodate HD video presentations of the
vehicle and its overall condition.
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All new vehicles undergo a 75-point pre-delivery inspection
that can be sent to you via email.
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All purchase or lease details and/or financing can be done
over the phone or through our secured website.
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All purchase or lease paperwork can be done securely
through FedEx.
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Vehicle delivery can be arranged right to your door.
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Vehicle interiors can be fully sanitized prior to
shipment.Â
SERVICE - We offers many alternatives for your
maintenance needs. Your vehicle still needs to be maintained and we
are here for you. We also know that social distancing might mean that
you do not want to come into the dealership, and we have options for
you with little to no in-person interaction.
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Every service vehicle will be completely disinfected before
we return it to you.Â
-Nemesis Disinfectant will be sprayed
in your vehicle.
-We will use disinfecting wipes for any part
of your vehicle we touch. Including, but not limited to, your
steering wheel, gear shift, turn signal, inside and outside door
handles, and your radio.
-We can also use seat and steering
wheel covers.
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We can perform electronic walk-arounds with our MPI (Multi
Point Inspection) tool without you having to go into the service
drive area.
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All service drives offer a drop off box. Just leave your
keys in an envelope with the form filled out as to what maintenance
you need. Your service advisor will be in contact via phone or text
to discuss your service needs.
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Convenient payment options- such as Google or Apple Pay, or
payment over the phone.
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Once the service is complete, we can leave your sanitized keys in your car or you can stop in to pick them up.
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Please note that we will be sanitizing all vehicles that
come to our facility before they leave. If you do not wish
this then please notify us in advance.
We are all members of the same community, and we are confident we
will get through this pandemic together. In the meantime, our
heartfelt appreciation extends to the healthcare workers, local and
national authorities, and all those on the frontline in the US and
the world working to contain COVID-19. Please know that Midwestern
Auto Group sincerely appreciates your business and your loyalty.
Sincerely,
~ Midwestern Auto Group
